Line29 Presets does not issue any refunds. We pride ourselves in accurate delivery and therefore would take numerous steps to ensure that you receive your ordered items. All our products are of high standard and we believe there are enough preview options for a customer to be confident in any purchase.
Line29 is not responsible for any after-purchase installation services or support. Once a purchase is made, it is the customers' responsibility to import presets with the help of extensive resources provided by Line29 in our "How to import presets" page.
If you have any inquiries, please visit our Contact Us page.